DuPont Quality Specialist in Shanghai, China

Quality Specialist (Job Number: 015358W-01)

Description

  • Leads the first several steps of thecustomer quality complaint investigation process. These stepsinclude: clarifying the customer concern; determining the rightinvestigation team members and communicating the concern effectively tothat team. It also includes working with the regional qualitymanager and the sales manager to determine whether containment isrequired; participating in the root cause investigation and reportingthose findings back to the customer.

  • Responsible understanding customer expectationsand requirements and for assisting in prioritizing projects designed toimprove customer satisfaction vs. those customer expectations.

  • Participates in proactive quality stepsrequired for products being developed by the local technical team.These include defining CTQs (critical to quality attributes) and FMEAs(failure modes and effects analysis).

  • Participates in supplier and contractormanufacturing quality audits.

Qualifications

Qualification:

• Bachelor’s degree or higher required, preferably in a technical field.

• Green Belt Certification is preferred.

• Knowledge of statistical analysis is needed.

• Experience with thick film paste or Tedlar® films is preferred.

• Experience with ISO9000 standard and its application is preferred.

• A minimum of 2 years of experience in quality, R&D, technical service role or supply chain is required.

• Strong English communication skills is required.

• Great skills in dealing with customers and their concerns is highly desirable

Additional Information:

· Frequent business travel (15-25%), most in the local area. Occasional international travel may be required.

· Conference calls and meetings are frequently scheduled outside normal business hours.

Primary Location: APAC-China-Shanghai-Shanghai

Organization: Electronics & Communications

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Entry Level

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